Assistance is just a click away with help and advice from our Support Services

We take customer satisfaction very seriously. We are committed to providing our clients with responsive and unparalleled Support Services. Covering a wide range of cover, from telephone/email support to high-end SLA based enterprise support, our Support Services is there when needed to respond to your technical needs.

Support Portal

The Support Portal contains forums, release notes, documentation, white papers, FAQ's, tips, insight into forthcoming releases and software updates.

The access to the Support Portal is available to all customers (except trial licenses). The powerful online support system provides all the repedo related information you would need to ensure that you are always operational. The portal can be accessed using your unique Customer Support Identifier (CSI) and password. Please refer to your welcome pack for the access details.

Customers who have purchased a support package can access the Support Portal by clicking here.

For Customers who have not purchased a support package, but require basic technical assistance can submit an online technical query. We endeavour to respond to all basic technical assistance queries within 2 working days.

Tailored Support Services

Customers with repedo™ Enterprise and Workgroup versions can purchase a customized support solution. We endeavor to deliver SLA based support cover to assist you at all stages of the product implementation lifecycle, provide expedited resolution of all technical issues, and a single point of contact for all support and maintenance issues via telephone and online channels.

To discuss your custom support requirements, please click here to submit your brief. One of our support agents will be in touch with you to discuss your requirements, followed by a written quotation.